All orders are final sale and are non-returnable and non-refundable. If you feel we made an error in processing your order or you experience a quality issue, please contact us directly
Please contact us for a return authorization number before returning product. Returns without authorization will not be refunded without authorization.
Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Refunds will only be given on authorized returns so please contact us by email at: email@example.com
or by phone at: 1-905-930-7811
DISCOUNT CODES: Please ensure that you use the applicable discount code before you complete your order. We cannot edit orders after the fact unfortunately!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damages (if applicable)
We only replace items if they are damaged.
To return your product, you should mail your product to: 34 Frances Street, Stoney Creek, ON, L8E 5V6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.